Cruise Maniac Operating systems for professional travel advisors

PRIVACY POLICY

Last Updated: August 14, 2026

Cruise Maniac LLC ("Cruise Maniac," "we," "us," or "our") respects the privacy of visitors, customers, subscribers, and authorized users of our website, products, protected workspaces, subscription services, and digital platforms.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with Cruise Maniac.

This Privacy Policy applies to information collected through https://cruisemaniacco.com, customer accounts, checkout and payment functions, licensed product workspaces, Cruise Maniac Operating Intelligence, the Intelligence Library, the Intelligence Workspace, customer-support channels, forms, email communications, and related digital services that Cruise Maniac owns or controls.

1. Scope of This Privacy Policy

This Privacy Policy applies when you:

  • Visit the Cruise Maniac website;
  • Create or use a customer account;
  • Purchase a commercial operating system;
  • Access a protected Licensed Workspace;
  • Purchase or maintain a recurring subscription;
  • Access the Intelligence Library;
  • Access or use the Intelligence Workspace;
  • Use interactive decision tools or software functionality;
  • Create or maintain saved working records where that functionality is available;
  • Download licensed or subscriber materials;
  • Submit a contact, support, or other website form;
  • Subscribe to email communications;
  • Communicate with Cruise Maniac; or
  • Otherwise interact with our products, services, or digital systems.

This Privacy Policy does not control the independent privacy practices of websites, platforms, applications, payment processors, or other third parties that Cruise Maniac does not own or control.

2. Current Cruise Maniac Products and Services

Cruise Maniac currently provides digital business operating systems and operating-intelligence services for professional travel advisors.

Current commercial licensing products include:

  • Travel Advisor Operating System;
  • Capacity Control System;
  • Professional Fee System; and
  • Revenue Control System.

Cruise Maniac Operating Intelligence includes recurring subscription services such as:

  • Intelligence Library; and
  • Intelligence Workspace.

The Intelligence Workspace may include interactive decision tools, private saved working records, guided operating workflows, implementation tracking, deadline tracking, and persistent subscriber-workspace functionality.

Cruise Maniac may add, modify, rename, reorganize, or retire products and services over time. This Privacy Policy may be updated when those changes affect how personal information is collected, used, stored, or disclosed.

3. Information We May Collect

The personal information Cruise Maniac collects depends on how you interact with our website and services.

A. Contact and Identity Information

We may collect information such as:

  • Name;
  • Business name;
  • Email address;
  • Telephone number, if provided;
  • Mailing or billing address;
  • Business or agency information;
  • Professional role or business type; and
  • Other information you voluntarily provide.

B. Customer Account Information

When you create or use a customer account, we may process:

  • Account name;
  • Email address;
  • Login and authentication information;
  • Account identifiers;
  • Purchase history;
  • Subscription status;
  • License status;
  • Access permissions;
  • Download history;
  • Account activity; and
  • Customer-support history.

Passwords may be processed through the applicable authentication or membership platform. Cruise Maniac does not require customers to provide passwords by email or ordinary support communications.

C. Purchase, Billing, and Transaction Information

When you make a purchase or maintain a subscription, we or our authorized service providers may process:

  • Billing name;
  • Billing address;
  • Transaction amount;
  • Product or subscription purchased;
  • Order identifiers;
  • Payment status;
  • Subscription status;
  • Renewal information;
  • Refund or dispute information;
  • Applicable tax information;
  • Fraud-prevention information; and
  • Limited payment-method information supplied by a payment processor.

Payment-card transactions are generally processed by authorized third-party payment processors. Cruise Maniac does not need customers to send complete payment-card numbers through ordinary email, forms, workspaces, or support communications.

D. License and Subscription Information

We may maintain records concerning:

  • The product or plan purchased;
  • Named or authorized user information;
  • License activation dates;
  • License expiration dates;
  • Subscription start dates;
  • Subscription status;
  • Access entitlements;
  • Applied promotions or offers;
  • License or subscription identifiers;
  • Download activity;
  • Workspace-access activity; and
  • Account or subscription administration records.

E. Website and Device Information

When you use our website or digital services, certain technical information may be collected automatically by Cruise Maniac or service providers, including:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location derived from IP address;
  • Date and time of access;
  • Pages viewed;
  • Referring or exit pages;
  • Website interactions;
  • Session information;
  • Cookie identifiers;
  • Authentication events;
  • Security events; and
  • Other technical information used to operate, secure, or understand the website.

F. Communications and Support Information

If you contact Cruise Maniac, we may collect the information contained in your communication, including:

  • Name and contact information;
  • Support request details;
  • Account or order information relevant to the request;
  • Technical information relevant to troubleshooting;
  • Attachments you voluntarily submit; and
  • Correspondence between you and Cruise Maniac.

G. Email and Marketing Information

If you subscribe to an email list, request information, or otherwise consent to receive marketing communications, we may process:

  • Name;
  • Email address;
  • Subscription or consent status;
  • Email-delivery status;
  • Unsubscribe status;
  • Campaign interaction information where provided by the email platform; and
  • Related marketing-preference information.

H. Workspace and User-Generated Business Information

Certain Cruise Maniac services, particularly the Intelligence Workspace, may permit authorized subscribers to enter, save, organize, or maintain business working information.

Depending on the functionality used, workspace information may include:

  • Operating decisions;
  • Implementation notes;
  • Decision status;
  • Assigned actions;
  • Deadlines;
  • Business observations;
  • Internal working records;
  • Responses entered into decision tools; and
  • Other information intentionally entered by the authorized subscriber.

Customers and subscribers control the information they choose to enter into these tools and should avoid submitting personal or sensitive information that is unnecessary for the intended business purpose.

4. Information You Should Not Submit

Unless a specific Cruise Maniac feature expressly requires it and provides appropriate instructions, you should not enter or upload unnecessary sensitive information into Cruise Maniac forms, workspaces, workbooks, support requests, or interactive tools.

This includes, where not specifically required:

  • Complete payment-card numbers;
  • Bank-account credentials;
  • Passwords;
  • Social Security numbers;
  • Passport numbers or passport images;
  • Driver's-license numbers;
  • Government identification numbers;
  • Medical or health information;
  • Biometric information;
  • Highly sensitive traveler information;
  • Information concerning children; or
  • Other sensitive information unrelated to the intended business function.

Customers remain responsible for determining what information is appropriate to enter into their own business records and for complying with privacy, security, contractual, professional, and legal obligations applicable to information they control.

5. How We Collect Information

We may collect information:

  • Directly from you;
  • During checkout;
  • During customer-account creation;
  • During product activation;
  • During subscription enrollment;
  • When you access a protected workspace;
  • When you use interactive software functionality;
  • When you create or save workspace records;
  • When you download materials;
  • When you submit website forms;
  • When you subscribe to email communications;
  • When you contact customer support;
  • Through cookies and similar technologies;
  • Through security and authentication systems;
  • Through fraud-prevention systems;
  • Through payment processors;
  • Through tax-calculation services;
  • Through hosting and infrastructure providers;
  • Through analytics providers; and
  • Through other service providers reasonably necessary to operate Cruise Maniac.

6. How We Use Personal Information

Cruise Maniac may use personal information for legitimate business and operational purposes, including to:

  • Operate and maintain the Cruise Maniac website;
  • Create and manage customer accounts;
  • Process orders and payments;
  • Administer commercial licenses;
  • Administer recurring subscriptions;
  • Calculate and process applicable taxes;
  • Provide access to purchased products;
  • Provide access to licensed workspaces;
  • Provide Intelligence Library access;
  • Provide Intelligence Workspace access;
  • Maintain saved workspace functionality;
  • Deliver digital materials and downloads;
  • Provide product updates and subscription releases;
  • Authenticate authorized users;
  • Enforce product, license, and subscription restrictions;
  • Prevent unauthorized account sharing;
  • Detect and prevent fraud or abuse;
  • Maintain website and account security;
  • Respond to support requests;
  • Resolve payment or account issues;
  • Communicate about purchases, subscriptions, licenses, and services;
  • Send marketing communications where permitted;
  • Maintain unsubscribe and preference records;
  • Understand website performance and usage;
  • Improve products, interfaces, accessibility, and customer experience;
  • Maintain business, accounting, tax, compliance, and transaction records;
  • Investigate suspected violations of our agreements;
  • Protect Cruise Maniac intellectual property;
  • Establish, exercise, or defend legal claims;
  • Comply with legal obligations; and
  • Support other legitimate business purposes consistent with this Privacy Policy.

7. Cookies and Similar Technologies

Cruise Maniac and its service providers may use cookies, pixels, local storage, session technologies, analytics tools, and similar technologies to operate and improve the website.

These technologies may be used for purposes such as:

  • Keeping users signed in;
  • Remembering preferences;
  • Maintaining shopping or checkout functionality;
  • Processing subscriptions;
  • Maintaining secure sessions;
  • Detecting fraud or suspicious activity;
  • Measuring website traffic;
  • Understanding website interactions;
  • Evaluating marketing performance;
  • Supporting advertising campaigns where enabled; and
  • Improving website functionality and performance.

Some cookies are necessary for website, account, checkout, security, or subscription functionality. Other technologies may relate to analytics, advertising, or marketing.

Depending on your browser, device, location, and available website controls, you may be able to limit or disable certain cookies. Blocking essential cookies may affect website, checkout, account, or protected-access functionality.

8. Advertising and Analytics

Cruise Maniac may use analytics, advertising, social-media, or measurement services to understand website traffic, evaluate marketing campaigns, and reach audiences who may be interested in Cruise Maniac products or services.

Depending on the technology enabled, these providers may receive or process device information, browser information, cookie identifiers, IP addresses, page interactions, referral information, or advertising-event information.

Cruise Maniac does not authorize advertising partners to access the contents of private subscriber working records merely for advertising purposes.

Privacy laws in some jurisdictions may treat certain advertising or cross-context data practices as a "sale," "sharing," or use for targeted advertising even when Cruise Maniac does not receive money in exchange for personal information.

Where applicable law provides an opt-out right concerning such activity, Cruise Maniac will honor qualifying requests as required by law.

9. How We Disclose Personal Information

Cruise Maniac may disclose personal information to service providers, contractors, and other parties when reasonably necessary to operate the business or provide requested services.

Categories of recipients may include:

  • Website-hosting providers;
  • Cloud and infrastructure providers;
  • Checkout providers;
  • Payment processors;
  • Membership and access-control providers;
  • Email-delivery and marketing providers;
  • Form providers;
  • Analytics providers;
  • Advertising and measurement providers;
  • Tax-calculation providers;
  • Fraud-prevention providers;
  • Security providers;
  • Backup providers;
  • Software and technology vendors;
  • Professional advisors such as attorneys or accountants where appropriate;
  • Government agencies or legal authorities where legally required; and
  • Other providers reasonably necessary to operate Cruise Maniac.

Current or anticipated technologies used in operating the website may include providers or platforms such as WordPress, Elementor, SureCart, SureMembers, Stripe, Hostinger, Cloudflare, email-delivery services, and other integrated service providers.

The specific providers used may change as Cruise Maniac changes its technology or business operations.

10. Business Transfers and Corporate Transactions

Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, business transfer, or similar corporate transaction.

If such a transaction occurs, information may be transferred subject to applicable law and the obligations associated with the transaction.

11. Legal, Security, and Fraud Disclosures

Cruise Maniac may use or disclose information when reasonably necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or legal process;
  • Respond to lawful government requests;
  • Investigate fraud or unauthorized transactions;
  • Investigate account sharing or unauthorized access;
  • Protect customers or subscribers;
  • Protect Cruise Maniac systems or intellectual property;
  • Enforce agreements or policies;
  • Prevent or investigate security incidents;
  • Protect the rights or safety of Cruise Maniac or others; or
  • Establish, exercise, or defend legal claims.

12. Private Workspace Records

Intelligence Workspace subscribers may be able to create and maintain private saved working records as part of the interactive software environment.

These records are intended to support the subscriber's own business decision-making, implementation, and operating documentation.

Cruise Maniac may process workspace records as reasonably necessary to:

  • Store and display the records;
  • Provide software functionality requested by the subscriber;
  • Maintain account access;
  • Maintain backups where applicable;
  • Prevent fraud, abuse, or unauthorized access;
  • Maintain security and technical integrity;
  • Troubleshoot technical problems;
  • Comply with applicable law; and
  • Administer the subscriber's account or subscription.

Subscribers should enter only information reasonably necessary for the intended operating purpose.

Subscribers should not use the Intelligence Workspace as a repository for complete payment-card information, passwords, passport information, medical information, government identification documents, or other unnecessary sensitive personal information.

13. Customer-Controlled Business Information

Cruise Maniac products may assist customers in creating their own business records, workbooks, operating files, decision records, forms, templates, or other materials.

The customer remains responsible for personal information that the customer independently collects from travelers, clients, employees, contractors, suppliers, or other individuals and enters into customer-controlled records or systems.

Customers are responsible for determining:

  • What information they are permitted to collect;
  • Whether notice or consent is required;
  • How long information should be retained;
  • Who may access the information;
  • How information should be secured;
  • Whether information may be shared with third parties; and
  • What privacy laws or contractual requirements apply to their businesses.

Cruise Maniac does not become the travel advisor, travel agency, employer, legal advisor, privacy officer, or data-compliance professional for a customer merely because the customer uses a Cruise Maniac product.

14. Data Retention

Cruise Maniac retains personal information for as long as reasonably necessary for the purposes for which it was collected and as permitted or required by law.

Retention periods may depend on factors such as:

  • The existence of a customer account;
  • An active commercial license;
  • An active subscription;
  • Workspace functionality;
  • Transaction and accounting requirements;
  • Tax requirements;
  • Fraud-prevention needs;
  • Security requirements;
  • Contract enforcement;
  • Legal limitation periods;
  • Customer-support history;
  • Backup practices; and
  • Applicable legal obligations.

Cancellation of a subscription or expiration of a license does not necessarily require immediate deletion of all associated records.

Cruise Maniac may retain transaction records, accounting records, tax records, fraud-prevention records, security records, customer communications, contract records, consent records, or other information where retention is reasonably necessary or legally permitted.

The treatment of private saved records after cancellation of an Intelligence Workspace subscription may also be addressed in the applicable subscription or end-user license terms.

15. Data Security

Cruise Maniac uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Safeguards may include, as appropriate:

  • Secure website technologies;
  • Encrypted network connections;
  • Password-protected customer accounts;
  • Authentication systems;
  • Role or access controls;
  • Security monitoring;
  • Fraud-prevention systems;
  • Backup procedures;
  • Software updates;
  • Firewall or infrastructure protections;
  • Hosting-security measures; and
  • Other reasonable safeguards appropriate to the service involved.

No website, cloud platform, electronic transmission, software system, or internet service can be guaranteed to be completely secure.

Customers and subscribers are responsible for protecting their own devices, email accounts, passwords, login credentials, downloads, and access links.

Suspected unauthorized access or account compromise should be reported to Cruise Maniac promptly.

16. Privacy Rights

Depending on where you live and which privacy laws apply, you may have certain rights concerning personal information Cruise Maniac maintains about you.

Where applicable, those rights may include the right to:

  • Confirm whether Cruise Maniac processes your personal information;
  • Request access to personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of qualifying personal information;
  • Obtain a portable copy of qualifying information;
  • Opt out of certain targeted advertising practices where applicable;
  • Opt out of certain sales of personal data where applicable;
  • Opt out of qualifying profiling activities where applicable;
  • Withdraw consent where processing depends upon consent;
  • Appeal certain privacy-request decisions where applicable law provides that right; and
  • Exercise other rights provided by applicable privacy law.

Privacy rights are subject to legal definitions, exceptions, verification requirements, and limitations. A particular right may not apply to every person or every type of information.

17. Texas Privacy Rights

Texas residents may have rights under the Texas Data Privacy and Security Act where that law applies to Cruise Maniac and the particular processing activity.

Qualifying Texas residents may request, subject to applicable law, to:

  • Confirm whether their personal data is being processed;
  • Access qualifying personal data;
  • Correct inaccuracies;
  • Delete qualifying personal data;
  • Obtain qualifying personal data in a portable format;
  • Opt out of qualifying targeted advertising;
  • Opt out of a qualifying sale of personal data; and
  • Opt out of certain profiling in furtherance of decisions producing legal or similarly significant effects.

Cruise Maniac may request information reasonably necessary to verify the identity and authority of the person submitting a privacy request.

18. How to Submit a Privacy Request

To submit a privacy request, contact:

Email: support@cruisemaniacco.com

Please include enough information for Cruise Maniac to reasonably identify the account, transaction, subscription, or personal information involved.

We may request reasonable identity verification before providing, correcting, deleting, or otherwise acting on personal information.

Authorized agents may submit requests where applicable law permits, subject to appropriate verification of the agent's authority.

Cruise Maniac will respond to qualifying privacy requests within the time required by applicable law.

19. Email Communications

Cruise Maniac may send transactional or service-related communications concerning:

  • Purchases;
  • Receipts;
  • Account access;
  • License activation or expiration;
  • Subscription administration;
  • Payment status;
  • Product delivery;
  • Security;
  • Support;
  • Service changes; and
  • Other matters necessary to administer an existing customer relationship.

Where permitted, Cruise Maniac may also send marketing or informational communications.

Marketing emails may be unsubscribed from using the unsubscribe mechanism provided in the message or by contacting Cruise Maniac.

Unsubscribing from marketing communications does not necessarily stop transactional, account, security, billing, or service communications necessary to administer a purchase or subscription.

20. Children's Privacy

Cruise Maniac products and services are intended for professional and business users and are not directed to children.

Cruise Maniac does not knowingly request that children create commercial customer accounts or purchase professional business products.

If Cruise Maniac learns that personal information from a child has been submitted improperly, we may take reasonable steps to delete or restrict that information where appropriate and required by law.

21. International Users

Cruise Maniac is operated from the United States.

If you access Cruise Maniac from another country, information may be processed in the United States or other locations where our service providers operate.

Privacy rights and data-transfer requirements may vary by jurisdiction. Cruise Maniac will address applicable legal obligations based on the location, processing activity, and law involved.

22. Third-Party Links and Platforms

The Cruise Maniac website may contain links to third-party websites, suppliers, professional resources, social-media platforms, or other external services.

Cruise Maniac does not control the privacy or security practices of third-party websites or services.

Information you provide directly to a third party is governed by that third party's privacy policy and terms.

23. Changes to This Privacy Policy

Cruise Maniac may update this Privacy Policy to reflect changes in:

  • Products or services;
  • Operating Intelligence functionality;
  • Interactive software;
  • Customer-account features;
  • Payment or subscription systems;
  • Advertising or analytics practices;
  • Technology providers;
  • Security practices;
  • Business operations; or
  • Applicable law.

Material changes will be reflected by updating the "Last Updated" date at the top of this Privacy Policy and by providing any additional notice required by applicable law.

24. Contact Information

Questions regarding this Privacy Policy, privacy practices, or requests concerning personal information may be directed to:

Cruise Maniac LLC
Email: support@cruisemaniacco.com
Website: https://cruisemaniacco.com

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